AuthMarkAuthMark

Customer Support

Enterprise-grade support for your AI security platform. Our team is here to help you succeed.

Standard Support

Included with all plans

  • Email support during business hours
  • Response within 24 hours
  • Knowledge base access
  • Community forums
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Priority Support

Enterprise & Pro plans

  • 24/7 email and chat support
  • Response within 4 hours
  • Phone support available
  • Priority queue handling
  • Technical implementation guidance

Premium Support

Enterprise+ & custom plans

  • Dedicated success manager
  • Response within 1 hour
  • Direct engineer access
  • Custom integration support
  • Quarterly business reviews

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Email Support

support@authmark.ai

Phone Support

Priority & Premium customers

Live Chat

Available 24/7 for enterprise

Self-Service Resources

Documentation

Complete API and integration guides

Knowledge Base

FAQs and troubleshooting guides

Community Forum

Connect with other developers

System Status

Real-time platform monitoring

Emergency Support

Critical security incidents require immediate attention. Our emergency response team is available 24/7 for Premium customers.

When to Use Emergency Support:

  • • Active security breach or suspected compromise
  • • Critical system failures affecting business operations
  • • Data integrity issues requiring immediate attention
  • • Complete service outages
Emergency Hotline Emergency Email